Brand and Communications Training
Effective branding goes beyond aesthetics and taglines; it involves creating an authentic brand personality that will deliver a consistent customer experience and tell a story that resonates with both customers and stakeholders.
But achieving this requires a deep understanding of an organisation’s vision, values, customer service goals and expected behaviours. This is where training must come in.
By investing in employee training, businesses can improve their brand's overall messaging, consistency, and adopt best practices to improve the customer experience. Well-trained communicators will not only understand your brand and customers on a deeper level, they will be able to pre-empt and address needs, and assist you to gain a reputation as a trustworthy and compelling leader within your field.
Let us help you with:
Presentation Skills training
Communications Skills training
Media training
Customer Centricity in Action (Culture) training
Customer Service training
Media Training
Presentation Skills Training
Crisis Communications Training
Customer Centricity in Action Training
Customer Service Training
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Strategic Communications Services
From copy writing, publications and content strategy to campaign management, speech writing, project and corporate communications.
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Graphic Design, Branding and Creative Services
Including logo, publications and presentation design, as well as creative campaigns that leverage the art of story telling.
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Brand and Customer Experience (CX) Consultancy Services
From brand assessments, strategy reviews and touchpoint analysis to customer journey maps, personas and the development of actionable, data-driven roadmaps which transform customer experience, foster innovation and customer-centric cultures.